Patient Coordination Agreement and Terms of Use

01What DUBADENT's coordination service is

DUBADENT acts exclusively as an independent provider of marketing, administrative support, interpreting, logistics and personal coordination. Its role is to connect and coordinate between prospective patients and Black Diamond Clinic, an independent licensed dental practice operating in Dubai, United Arab Emirates.

The client agrees and acknowledges that DUBADENT is not a medical institution, does not employ dentists, and does not provide diagnoses, treatment plans or medical advice of any kind. Its role is limited strictly to managing the relationship, the coordination and the logistics.

02The clinic's full medical responsibility and informed consent

Black Diamond Clinic and its licensed clinical team carry full and exclusive medical and clinical responsibility for every stage of treatment, including diagnosis, procedures, surgery, materials, outcomes and medical warranty.

The client undertakes to sign the informed consent forms provided by the clinic before treatment begins, and acknowledges that it is both their right and their duty to obtain from the treating dentist a full explanation of the nature of the treatment, the risks, the likelihood of success and the possible side effects.

In the event of a medical incident, clinical negligence or dissatisfaction with the dental outcome, the client is entitled to approach, to demand remedy from and to bring legal proceedings against Black Diamond Clinic, which is the body carrying the professional responsibility and the medical insurance. DUBADENT and LBM Connect FZ-LLC are not a party to the medical matter.

03Non-refundable administrative deposit and changes policy

To reserve the preferred treatment dates, assign a coordination team and secure resources in advance, a deposit of thirty per cent (30%) of the agreed package price is required.

The deposit is non-refundable in any case of cancellation by the client, change of mind or change in personal circumstances, regardless of when the cancellation is made. The deposit constitutes a good-faith payment and agreed compensation for operating costs, the working hours of the coordination team and the reservation of clinical appointments at the clinic. It is also used for irreversible direct payments to third-party suppliers, such as deposits to airlines and hotels.

A request to postpone or change a date must be sent in writing at least 14 days in advance. DUBADENT will make every effort to assist with the airlines and hotels, subject to their own policies. Any additional cost, penalty or price difference arising from the change is borne by the client.

04Force majeure and continuity of treatment

DUBADENT does not carry financial responsibility for delays caused by force majeure, such as cancelled flights, delays in issuing entry visas, airspace closures or weather.

That said, in any case of a delay outside our control, the dental treatment is guaranteed and will be carried out as normal as soon as the client reaches the clinic. DUBADENT representatives will continue to support the client and to reschedule with the clinic as soon as circumstances allow, with no loss of medical entitlement.

05Mandatory travel insurance and medical cover

The client undertakes to purchase, at their own expense and before departure, a comprehensive international travel insurance policy valid for the full period of the stay in Dubai, including broad medical cover and cover for cancellation or curtailment.

The insurance policy held by Black Diamond Clinic covers only clinical procedures carried out within the clinic. It does not cover general medical events or hospital admissions that do not arise directly from the dental treatment.

06Passport validity, border control and immigration

It is the client's responsibility to ensure their passport is valid under the laws of the United Arab Emirates (currently a minimum validity of 6 months from the date of entry is required). A passport that does not meet the required validity will result in denied boarding or refused entry.

DUBADENT carries no legal or financial responsibility for immigration issues, refused entry, delays, security screening or being prevented from travelling, whether in the country of departure, in the United Arab Emirates or in any transit country. If the client is not permitted to pass border control, this is treated as a cancellation on their part and clause 3 applies in full.

07Limits of claim and release of liability for DUBADENT

The client releases DUBADENT and LBM Connect FZ-LLC from any financial claim, consequential loss or claim for distress connected to the dental treatment itself or to matters of transit and immigration. This clause protects the coordination company alone and does not release Black Diamond Clinic, which carries full responsibility. DUBADENT's financial liability is capped at the amount actually retained by it for the coordination services.

08Non-circumvention

For 24 months from the initial introduction, the client undertakes not to bypass DUBADENT and not to agree deals, prices or treatments directly with Black Diamond Clinic without its formal involvement. A breach will result in a charge at the standard introduction and coordination rate.

09No unilateral chargebacks

The client undertakes not to raise a chargeback with their card issuer or bank in respect of funds paid to DUBADENT, given that the administrative and logistical service is performed immediately upon booking. Any financial dispute is to be raised directly with DUBADENT management.

10Governing law and jurisdiction

This agreement is governed by the laws of the United Arab Emirates. Any legal dispute between the client and DUBADENT will be heard exclusively by the competent courts of the city of Dubai.

11Accuracy of medical information

The client undertakes that all information, imaging and medical documentation provided to DUBADENT representatives or to the Black Diamond team is true and accurate, and accepts responsibility for any disruption to the schedule or to the treatment that arises from withheld medical information.

12Transfer of medical records

DUBADENT acts as a secure communication channel for passing dental imaging and documentation to the clinic. DUBADENT does not interpret or analyse the imaging; reading it and reaching a diagnosis is the responsibility of the Black Diamond dentists alone.

13The nature of price estimates and schedules

Any preliminary treatment plan, estimated price or schedule given to the client is based on the information and guidance received from Black Diamond Clinic. These are an indication and an estimate only. The final and binding decision rests with the treating dentist at the clinic.

14The limits of remote imaging and the final quote

X-rays or images sent remotely show around 90% of the actual condition of the mouth. Some clinical complexities, such as the condition of the gums, bone density or hidden infection, come to light only during a physical examination at the clinic. In such cases the clinic may revise the treatment plan, which can affect the final price.

15Accommodation and flights (third parties)

DUBADENT books, coordinates and confirms the hotel room and the flight tickets before arrival in Dubai, and the client receives an official booking confirmation in advance. Airlines and hotels are independent third-party suppliers. In the event of a change, cancellation or failure on their part, DUBADENT carries no legal or financial responsibility, but undertakes to stand beside the client and to assist in dealing with those companies.

16Commercial confidentiality

The client undertakes to keep the package details, the special prices and the commercial terms provided to them confidential, and not to share them with outside parties without permission.

17Resolving disputes respectfully

The client and DUBADENT agree to conduct themselves with professional courtesy. If a service issue arises, the client will first raise it with DUBADENT customer service and allow a reasonable period for it to be resolved privately, before publishing complaints or public reviews.

18Intellectual property

All DUBADENT content, logos, marketing materials and systems belong to DUBADENT alone and may not be used commercially.

19Legal effect of digital acceptance

Accepting this agreement digitally, including ticking a consent box on the site, sending a scanned signature or giving express confirmation by WhatsApp message or official email, carries full and binding legal effect, exactly as a handwritten signature would.

20Indemnity

The client will indemnify DUBADENT for any legal expense or penalty incurred as a direct result of a breach of these terms or of the provision of false information.

21Entire agreement and severability

This document sets out the entire understanding between the client and DUBADENT. No verbal promise or earlier marketing message overrides what is written here. If any clause is found unenforceable by a competent court, the remaining clauses stay in full force.

22Binding health declaration and pre-existing conditions

The client undertakes to declare their state of health, allergies and pre-existing conditions in full before booking, and declares that they are medically fit to fly and to undergo complex dental treatment.

High-risk pre-existing conditions, such as serious cardiac conditions, a history of stroke, uncontrolled diabetes or active clotting disorders, must be reported in writing and in advance so that Black Diamond Clinic can prepare safely. DUBADENT is released from any medical complication or cancelled treatment arising from an undeclared health condition.

23Appendix A: the responsible clinic and its medical licensing

In accordance with clauses 1 and 2, DUBADENT coordinates treatment exclusively with the clinic that carries the medical responsibility.